AQUAMARINE CANCELLATION POLICY

CANCELLATION POLICY

1. Notification to cancel cruise bookings must be made in writing to Louis Cruises Reservation Office and shall be effective only upon actual receipt by Louis Cruises Reservation Office. Sales Agent is reminded to confirm the notification of such cancellation by telephone, email in order to avoid disputes.
   
   
2. The cancellation policy of Louis Cruises shall apply as follows :-
   
   

   APPLICABLE FOR FIT BOOKINGS
   CRUISE LENGTH	CANCELLATION CHARGES (Per Person)
   30 – 15 days prior departure	25% of Full Fare
   14 – 08 days prior departure	50% of  Full Fare
   07 days or less prior departure	100% of Full Fare
   No Show / No Written Notice	100% of Full Fare

   
   
3. The Sales Agent is required to notify its customers of Louis Cruises cancellation charges above. Failure to do so will render Sales Agent liable for any claims or compensation arising from disputes in the cancellation charges levied.
   
   
4. Application for waiver of cancellation charges levied on grounds of medical concern are required to be submitted with relevant and sufficient supporting within 30 days of date of application for cancellation of cruise booking or the same will not be entertained at a later stage.
   
   COOLING PERIOD
   
   

   CANCELLATION POLICY FOR 3NTS/1NT ON AQUAMARINE ITINERARIES
   BOOKINGS MADE	COOLING PERIOD
   30 days or more prior departure	03 calendar days; after which cancellation charges applicable
   29 days – 8 days prior departure	02 calendar days: after which cancellation charges applicable
   7 days or less prior departure	100% cancellation charges applicable

   
   Important : Cooling Period does not apply to super-peak dates, i.e. Christmas and New Year. Cooling Period is not applicable for group bookings.

• Cooling Period - Grace period for consideration of bookings without cancellation charges imposed.
• Calendar Day – excludes Saturday and Sunday.

1. The Sales Agent must make available or otherwise notify the passengers on the Terms and Conditions of Carriage of Louis Cruises.
2. The Sales Agent is responsible to inform the passenger on the immigration, health, quarantine, health and exchange controls regulations of the countries which the passengers will visit.

• Change of Passenger Name
• Swapping passenger / rooming list
• Change of Cruise Departure Dates
• Downgrading of Cabins
• Down sell itinerary

• Amendment fees are applicable for amendments requested at any time.
• No charge shall be levied for the Upgrading of Cabins.
• 100% cancellation fee will be applicable for change of cruise departure date 7 days or less before departure. This is applicable for cruise length of 1 night/3nights.
• 100% cancellation fee will be applicable for super peak season i.e. Christmas and New Year sailing.
• Prevailing rates will be applicable for change of departure and additional cabin.
• Split of cabin; the new cabin will be considered as new booking at prevailing rates.
• Add on passengers in the same cabin will be charged at original rates.
• Change of all passengers in the original cabin will be treated as cancellation and prevailing rates will be applied.